Shipping policy

Shipping Policy

We ship across the Kingdom of Saudi Arabia.

Order Processing Time
All orders are processed within 1–3 business days after payment confirmation.

Shipping Time
Delivery usually takes 7–20 business days, depending on the product and delivery location within KSA.

Shipping Fees
Shipping fees (if applicable) are displayed at checkout before completing the order.

Customs & Delays
Delivery times may be affected by customs clearance, public holidays, or courier delays. We are not responsible for delays caused by these factors.

Tracking Information
Once your order is shipped, tracking details will be sent via email or WhatsApp.

Refund & Return Policy

Customer satisfaction is our priority.

Returns & Refunds
We accept return or refund requests within 7 days of receiving the order if:

The item is defective
The item is damaged
The wrong item was delivered

Items must be unused and in their original packaging.

Non-Refundable Items

Items damaged due to misuse
Personal or hygiene-related products
Discounted or promotional items (unless defective)

Refund Process
Once approved, refunds will be issued to the original payment method within 7–14 business days.

Return Shipping
Return shipping costs are the responsibility of the customer unless the mistake was made by us.

How to Request a Refund
Contact us with your order number and clear photos of the issue.

Privacy Policy

We value your privacy and are committed to protecting your personal information.

Information We Collect

Name
Phone number
Email address
Shipping address
Payment details (processed securely by third-party providers)

How We Use Your Information

To process and deliver orders
To communicate order updates
To improve our services
For marketing purposes (only with your consent)

We do not sell or share your personal information with third parties except as necessary to fulfill your order or comply with Saudi laws.

Terms & Conditions

By accessing and using this website, you agree to the following terms:

Prices and product availability are subject to change without notice
We reserve the right to refuse or cancel any order
Product images are for reference only; actual products may vary slightly
Any misuse of the website is strictly prohibited
These terms are governed by the laws of the Kingdom of Saudi Arabia

Cash on Delivery (If Applicable)

Cash on Delivery is available for selected locations within Saudi Arabia.